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  • We're listening
    We want to hear from you

The Children and Families team work to ensure children and young people in the City of London are kept safe and provided with the best possible services.

Contact the Children and Families team

Community and Children's Services
City of London
North Wing, Guildhall
PO Box 270
London EC2P 2EJ

020 7332 3621 - 9am to 5pm Monday to Friday

Outside office hours - Emergency only

020 8356 2710 or 020 8356 2710

The team is administered by the Department for Community and Children's Services (DCCS). Find out more about the department, including its goals and strategies, how it is governed and the partnership organisations it works with.

​Current consultations

The draft Children and Young People’s Plan 2018-21 consultation

The Children and Young People's Plan (CYPP) is the overarching strategy that sets a framework for our vision for children and young people in the City for the next three years. It outlines:

  • what the issues are for our children and young people
  • how we plan to address them
  • what we hope to achieve.

In the development of this draft plan, we engaged with young people who live and learn in the City and those who care and provide for them. We used this local intelligence, together with data, to determine the vision and priorities of the plan.

You can read:

Have your say on the draft CYPP by 12 March

We now want to hear from members of the public. This consultation is the opportunity to have your say on our vision and priorities for children and young people.

To share your views, complete our survey by 12 March.

If you have any questions/would like a paper copy of the survey, contact Tizzy Keller:

020 7332 3002

How to make a suggestion or complaint

If you have a complaint or suggestion to make, we want to hear from you.

You may:

  • be unhappy about decisions we have made about your care
  • think that no one is listening to you
  • feel that you are not being treated properly by our staff, your social worker or carers
  • have an idea about how to improve the service.

How to get in touch with us

You can: